Market Analysis After-Sales

GAIN
KNOWLEDGE.

REALISE
POTENTIAL.

Our team of experts combines a wide range of data. For your benefit, we gain information and insights for optimal management of your parts and workshop business.

 

Utilise data

Data becomes indicators

We prepare your invoice data so that it becomes important information for you. Data management down to the last detail is our passion.

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Precise reporting system

The service market in view

Track down potential and measure your market success. With the help of market reporting, you can keep your key figures in focus.

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Adroit

Quick answers to urgent questions

So that you can get the information you need without detours, our ad-hoc analyses are always available and accurate, down to the smallest detail.

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The regional view

Because geographical details are important

In the analyses, we take into account regional details such as drive-times, competitors or psychological borders. We have exactly this insider knowledge, worldwide!

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Know your customer

Understand and reach customers

How different are your customers? Arrange customers into segments and target them precisely. When measuring success, you can see which customers you reach.

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Problem solver

The optimal solution for you

As experts in market analysis, we provide you with ample ideas. Whether standard or individual solution – together we will find your way to success.

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THEMATIC MAPS

Thematic maps show vehicle parc, potential, market coverage
or potential utilisation – regionally and in detail.

 

LARGE AMOUNTS

OF DATA

Maintain the overview when a large amount of data is linked in multiple dimensions.
The detailed report for the ad-hoc analysis is ideally suited for this.

 

Ankerpunkt

 

UNDERSTAND THE MARKET

The after-sales market analysis shows you the loyalty of your customers as well as the potential for parts sales and the regional competitive situation. With all these KPIs, you can closely monitor developments in the market and recognise opportunities immediately.

 

STANDARD REPORTS

Parc, orders, visits, turnover

REGIONAL PERSPECTIVE

Identify potential, network coverage

CUSTOMER LOYALTY

Active customers, loyalty figures

MARKET SEGMENTS

Detailed analysis of freely definable market segments

PROCESS THE MARKET

You can be optimistic about challenges resulting from turnover analysis, parts distribution, marketing and performance measurement – because you know exactly what to do! For example, clever market analysis can provide your workshops with the parts they need.

 

DIRECT MARKETING

Data driven marketing support

CUSTOMER SEGMENTS

Analyse behaviour, derive customer segments

MEASURE SUCCESS

Increase marketing transparency and effectiveness

OPTIMISE THE NETWORK

Plan locations and optimise the service network

Our solutions provide you with a comprehensive overview and support you in the detailed analysis and active, data-driven processing of the service market.

  • Web-based application, also available for mobile
  • High-quality information design
  • Maximum data quality
  • High availability

“Our aim is to supply our customers with relevant market information in order to exploit the potential of their service market. The needs of our customers are decisive and the motivation for the further development of our expertise and solutions.”

 

Torben Müller, Head of Market Analysis After-Sales

WE SET STANDARDS - WORLDWIDE

Management Services is your expert partner for market analysis. The use of our solutions around the globe speaks for itself.

 

IF YOU ASK YOURSELF THESE QUESTIONS, THEN WE ARE YOUR PARTNER:

How are sales developing, broken down by workshop area, model families or age groups?

How are repair orders, average sales and the parts business developing?

Where can my potential in the service area be found?

Which customers should I advertise to?

Which customers are receptive to which offers?

How successful is my direct marketing?

And how high is the loyalty of my customers?

What are the implications of placing a service location with respect to market coverage and area subdivision?

 

 

Alexander Hoppach
Team Manager
Market Analysis After-Sales
+49 5671 5085-234

LET US ADVISE YOU – ACTIVATE UNDISCOVERED POTENTIAL

Contact us now and together we can identify your needs. Receive your tailor-made solution: with our extensive services and product offerings, you are prepared for any market situation.

 

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